Privacy Policy

Privacy Policy for Kura Home Maintenance Colorado

Effective Date: Jan 1, 2024

1. Introduction

Kura Home Maintenance Colorado (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information that you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access our website, communicate with us via text message, telephone, and email, or use our services. By engaging with our services or communicating with us in any way, you agree to the terms and conditions of this Privacy Policy.

2. Information We Collect

We may collect information about you in a variety of ways, including:

  • Personal Information: We may collect personal data such as your name, phone number, email address, physical address, and any other identifying information you choose to provide when you request services, sign up for an estimate, or communicate with us.

  • Service Information: When you schedule or receive services from us, we may collect details about the services requested, date and time of service, products and materials used, and other information related to the service visit.

  • Communication Information: We may collect information from phone calls, text messages (SMS), or emails sent between you and our company. This may include call logs, voicemail transcriptions, SMS message content, and email correspondence.

  • Technical Information: We may collect non-personal data about your interactions with our website, including your IP address, browser type, operating system, referral URLs, and pages visited. This information helps us maintain and improve our online presence and may be collected through cookies or similar technologies.

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • Service Provision: To schedule, coordinate, and perform the requested home maintenance services and to provide you with estimates, invoices, and related documentation.

  • Customer Support: To respond to your inquiries, provide troubleshooting assistance, handle complaints, and improve our customer service experience.

  • Marketing and Promotions: To send you promotional materials, special offers, or other information about our services we believe may interest you. You can opt out of marketing communications at any time.

  • Operational Improvements: To analyze trends, monitor usage, and improve our services, website, and communications.

  • Legal and Security: To comply with applicable laws and regulations, enforce our agreements, and protect the rights and safety of our customers, employees, and partners.

4. How We Share Your Information

We may share your information in the following circumstances:

  • Service Providers: We may share your personal information with third-party vendors and contractors who assist us in providing our services, such as payment processors, scheduling platforms, communication providers, and IT support.

  • Legal Requirements: We may disclose your information if required by law, court order, or governmental authority.

  • Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, we may transfer your information to a successor entity.

  • With Your Consent: We may disclose your information for other purposes with your explicit consent.

5. Data Security

We employ reasonable administrative, technical, and physical measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. While we strive to safeguard your information, no security measures are foolproof, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, or enforce our agreements. After this period, we will securely delete or anonymize your information.

7. Your Choices and Rights

  • Opt-Out of Marketing: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in the emails or by contacting us directly.

  • Access and Update Information: You may request to review, update, or correct the personal information we have about you. Contact us using the information in the “Contact Us” section below.

8. Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from them. If you believe we have inadvertently collected such information, please contact us so we can promptly delete it.

9. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The revised version will be effective as of the “Effective Date” listed above. We encourage you to review this Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Kura Home Maintenance ColoradoBy using our services or communicating with us, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.